Refund & Returns
Guidance for requesting a return or refund from Mitteran.
Returns and refunds
Mitteran wants every purchase to arrive in the condition and quality expected. To request a return, contact mitteran25@gmail.com with your order number and reason for return.
Eligibility
Items should be unworn, unused, unwashed, and returned with original tags and packaging. Items that show signs of wear or damage after delivery may not be eligible. Any time limit, return address, exclusions, or return-shipping responsibility must be confirmed by the store owner before launch.
Damaged or incorrect items
Contact customer care promptly and include clear photographs of the item and packaging so the team can review the issue.
Refunds
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank.
Need help?
Email mitteran25@gmail.com or call +3439612089.
This staging policy preserves the core intent of the live returns page but requires client approval of time limits, exclusions, and the return address before launch.